Leadership and Communication: Did They Hear What You Think You Said

O wad some Power the giftie gie us To see oursels as ithers see us! Robert Burns With apologies to Robert Burns, we also don’t hear ourselves as others hear us. In their book, Thanks for the Feedback, Douglas Stone and Sheila Heen explain a very important point that leaders must remember when communicating, citing research on the superior temporal sulcus (STS) What’s that you say? It’s a part of…

Why Set Goals?

By Perry J. Martini, Ph.D. Most of us have fond memories of the fairy tales we read (or that were read to us) as children. They were entertaining, often times humorous, but without our knowing taught us important lessons for later life. One of the most universally read fairy tales is Alice’s Adventures in Wonderland by Lewis Carroll. At a certain point in the story Alice comes upon the Cheshire…

Leadership Development: The Real Pareto

You’ve probably heard that 20% of what you do is producing 80% of the results. Or maybe someone told you that 80% of the issues you deal with come from only 20% of your people. They most likely called this the Pareto Principle. What is this Pareto Principle and where did it come from? There are few concepts in management as poorly represented as the Pareto Principle. That’s a bit…

Leadership Development: The Importance of Trust

Early in my leadership career, I was at a dinner with about 100 other Air Force officers. The speaker that evening was Colonel Mal Wakin, a long-serving professor at the Air Force Academy. The subject was ethics. Col Wakin presented an interesting question. There had recently been a cheating scandal at one of the military academies. His question was simply, why was this national news when cheating was known to…

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Leadership Development – The Difference Between Fair and Equal

Are you treating all your employees in a fair and equal manner? These two words are often considered synonymous; Roget’s Thesaurus even lists equal as a synonym for fair, but for leaders, they are very different concepts. Suppose you have two employees, Jack and Jill. Jack has been with the company for 18 months while Jill is a more recent addition. You’ve ensured that Jack and Jill both have everything…