3-Step Business Crisis Management for Leaders [infographic]

I’m reflecting this week on what I learned about crisis management from a particularly experienced instructor pilot in the Air Force helicopter rescue unit were we were both assigned. He said that, in an emergency, the first thing to do is “hack the clock.” I wrote about this in August – but today I’m revisiting the topic and offering an infographic to glance at when you’re under pressure. Note: A little…

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Stop Asking for Feedback!

Most of us have done it. We get towards the end of a one-on-one meeting with a team member and we ask, “So, do you have any feedback for me?” Response? Most often, you can hear crickets playing outside, followed shortly by, “No, I can’t think of anything.” Occasionally, however, you get 20 to 30 minutes of everything you’ve ever done or said wrong! The first isn’t very helpful; the…

10 Tips for Effective Communication

Are you an effective communicator? Communication is one of the most important aspects of leadership. Effective leaders communicate in a concise, professional manner. Few people have the time or patience for long drawn-out communication. That doesn’t mean all good communication is short or that you should leave out important details. Just omit what’s not important and doesn’t support your point. Everyone appreciates brevity. Professional communication means sticking to the subject…

Civilian or military, leadership rests on the same basics

A good leader doesn’t have to bark orders to get good work from their team There was a time when most business executives had previous service in the military. Broadly speaking, that was good news for their companies. A study by the Kellogg School of Management at Northwestern University found that firms run by CEOs with military experience
 perform better than those run by CEOs without military experience. But with…

Unions And The Motivational Climate

“How do I provide a motivational climate when all my workers are in unions and they care more about union membership?” This question came up in a recent workshop. It’s one of the biggest frustrations leaders have with a union shop. “I’m going to file a grievance” are words that can strike terror in even the strongest leader. The first time I heard these words, I didn’t know what I…