U.S. Air Force Tech. Sgt. Shannon Brooks, center, 100th Aircraft Maintenance Squadron production expeditor from Folio, Calif., reviews an aircraft forms binder which contains aircraft maintenance discrepancies and statuses Feb. 19, 2014, on RAF Mildenhall, England. Brooks improved the wash rack program by establishing a team structure, ensuring the wash teams had transportation and adequate tools, and he implemented a 30-day wash cycle. (U.S. Air Force photo by Gina Randall/Released)

A Leadership Story About Sergeant Joe

We called him Sergeant Joe. He was from Thailand and we could not pronounce his real name. It barely fit on his name tag so he took pity on us and let us call him Sergeant Joe. Three of us brand new aircraft mechanics were assigned as his trainees, which was very fortunate for us because he understood his leadership role and left a lasting impression on his young charges.…

Happy Team

The Three-Step Foundation for Employee Engagement any Leader Can Use

Are your team members engaged? Unfortunately, many business leaders complain that some of their team members are not reliable and will shirk their responsibilities whenever they can? Since much of my leadership experience comes from a long career in the military, I’m often asked why the military seems to have more dedicated people. Of course, the military has members who are not engaged and are unreliable, but within the service…

Maanger of First Impressions

The First 4 Essential Steps to Achieve Team Engagement

As we went around the table, each staff member introduced themselves with their name and a brief job description. When it was the custodian’s turn, instead of telling us she was the custodian, she proudly announced that she was the “Manager of First Impressions.” It was obvious that the rest of the team hadn’t heard that before. Certainly the team leader had not. No one had given her that job…

Ready

Are you an effective leader? Five ways to know.

“Sam is a great leader.” “Why do you say that?” “Well, because…” What follows is usually a rather subjective description of certain characteristics that generally follow a pattern of traits we’ve found common to good leaders. As many times as I’ve done the good boss/bad boss exercise with leadership students I’m usually not surprised by the items that fall onto the two lists. Research consistently reveals that things like vision,…

Interview

Wow Them With a Little Philosophy: Even if You’re Not a Philosopher

“I have an interview for a new position. I know they are going to ask me how I would view my role as a supervisor but I’ve never been a supervisor before. I don’t know what to tell them?” It’s all too common to move people into supervisory positions without giving them any training in leading people, so this is not an unusual question. Your first instinct will be to…