bored-16811__340

Are You Telling Your People to do Stupid Things?

It was a Saturday morning and no other customers were at the pharmacy. My wife and I were at a large military hospital’s pharmacy to get a prescription filled. The gentleman at the counter looked at the prescription form I presented and said he could not fill it until eligibility was verified. Since I had never been to this pharmacy, it was not an unusual request as military health care…

ServantCommand

Beauty and the Beast: Servant Leadership vs. Command and Control

Command and control (the beast) is not a popular form of leadership these days. Most of the time the method is unnecessary and a sign of a weak and insecure leader who knows no other way to be effective. The most effective leaders find some version of servant leadership (beauty) to be a better approach. But sometimes command and control is necessary. In emergencies or when time doesn’t permit discussion,…

Conflict

Five Ways to Encourage Conflict on Your Team

Have you noticed a lack of social civility these days? Everywhere I look it seems people have self-selected into various camps and are not interested in what anyone else has to say. It seems impossible to have a civilized discussion on anything beyond the weather. This situation is affecting young people too. You know, the ones who may be joining your team soon. We hear of colleges who refuse to…

Team

Know Thy Team: Why Leaders Should Learn Who Their Team Members Really Are

My wife gave me a DNA kit for Christmas. It’s pretty simple. You spit into a tube and mail it in. In a few weeks your results come back telling you where your ancestral roots most likely trace. I found that my roots are solidly in the British Isles with just a trace of a few Scandinavian and western European countries thrown in for good measure. In spite of my…

Flight 90

How to Prevent a Team Disaster

January 13, 1982 was a cold day in Washington DC. The temperature hovered at 24 degrees and heavy snow was falling. At 4:00 PM, after waiting 1 hour and 45 minutes for Washington National Airport to reopen, Air Florida Flight 90 took off bound for Fort Lauderdale, Florida. The Boeing 737 flew for approximately three quarters of a mile before crashing into the 14th Street Bridge. The subsequent FAA investigation…