Canal

What is the Inside Scoop on Your Team?

As a young Boy Scout, I enjoyed hiking and camping in the beautiful mountains of New Mexico. One area where we occasionally camped was near an irrigation canal that brought water to the dryer, lower elevations. We were always warned to stay away from the canal. Even though the surface of the water seemed to be calm, there was a significant undertow that would pull in an unsuspecting swimmer. More…

Doctors

A Story of Two Doctors

The door opened and the doctor rushed into the exam room with my chart in his hand. Without looking at me he quickly said, “I’m going to tell you what’s wrong and what we need to do, then I’ll take a look at your records and examine you.” He hurriedly began to explain the surgery necessary to repair my injured knee, he might have saved himself the trouble because I…

bored-16811__340

Are You Telling Your People to do Stupid Things?

It was a Saturday morning and no other customers were at the pharmacy. My wife and I were at a large military hospital’s pharmacy to get a prescription filled. The gentleman at the counter looked at the prescription form I presented and said he could not fill it until eligibility was verified. Since I had never been to this pharmacy, it was not an unusual request as military health care…

ServantCommand

Beauty and the Beast: Servant Leadership vs. Command and Control

Command and control (the beast) is not a popular form of leadership these days. Most of the time the method is unnecessary and a sign of a weak and insecure leader who knows no other way to be effective. The most effective leaders find some version of servant leadership (beauty) to be a better approach. But sometimes command and control is necessary. In emergencies or when time doesn’t permit discussion,…