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Are You Telling Your People to do Stupid Things?

It was a Saturday morning and no other customers were at the pharmacy. My wife and I were at a large military hospital’s pharmacy to get a prescription filled. The gentleman at the counter looked at the prescription form I presented and said he could not fill it until eligibility was verified. Since I had never been to this pharmacy, it was not an unusual request as military health care…

Stop Sign

I’m Appalled – Enough Already

I’m appalled, though unfortunately I guess I’m not really surprised. Amidst all the rhetoric about equality and fair treatment, it turns out there is a lot of inequality and unfair treatment going on. Specifically, ever day now the news brings us another story detailing the sordid details of some new example of sexual harassment in the workplace. We even hear of overt harassment and even physical abuse happening in a…

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Beauty and the Beast: Servant Leadership vs. Command and Control

Command and control (the beast) is not a popular form of leadership these days. Most of the time the method is unnecessary and a sign of a weak and insecure leader who knows no other way to be effective. The most effective leaders find some version of servant leadership (beauty) to be a better approach. But sometimes command and control is necessary. In emergencies or when time doesn’t permit discussion,…

Performance

9 Ways to Create the Perfect Coaching Relationship

Coach. Say the word and different pictures come to mind. Some might think of a favorite sports coach while others conjure images (good or bad) of their drill instructor, or perhaps a favorite teacher. Regardless of the situation, we find that coaches are individuals who provide assistance to someone to work on a specific issue or to strive for self-improvement. The benefits of actively coaching individuals in an organization are…

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Toxic Behavior Destroys Team Trust

A prerequisite for effective and high-performing teams is trust among its members. According to Patrick Lencioni, author of The Five Dysfunctions of a Team, trust is foundational to team effectiveness. Improving an absence of trust due to unfamiliarity, personality and cultural differences, or ambiguous roles and responsibilities is “relatively” straight forward for a team leader. But what about when trust is a casualty of what can only be described as toxic…