bored-16811__340

Are You Telling Your People to do Stupid Things?

It was a Saturday morning and no other customers were at the pharmacy. My wife and I were at a large military hospital’s pharmacy to get a prescription filled. The gentleman at the counter looked at the prescription form I presented and said he could not fill it until eligibility was verified. Since I had never been to this pharmacy, it was not an unusual request as military health care…

ServantCommand

Beauty and the Beast: Servant Leadership vs. Command and Control

Command and control (the beast) is not a popular form of leadership these days. Most of the time the method is unnecessary and a sign of a weak and insecure leader who knows no other way to be effective. The most effective leaders find some version of servant leadership (beauty) to be a better approach. But sometimes command and control is necessary. In emergencies or when time doesn’t permit discussion,…

broken-trust

Toxic Behavior Destroys Team Trust

A prerequisite for effective and high-performing teams is trust among its members. According to Patrick Lencioni, author of The Five Dysfunctions of a Team, trust is foundational to team effectiveness. Improving an absence of trust due to unfamiliarity, personality and cultural differences, or ambiguous roles and responsibilities is “relatively” straight forward for a team leader. But what about when trust is a casualty of what can only be described as toxic…

Happy Team

The Three-Step Foundation for Employee Engagement any Leader Can Use

Are your team members engaged? Unfortunately, many business leaders complain that some of their team members are not reliable and will shirk their responsibilities whenever they can? Since much of my leadership experience comes from a long career in the military, I’m often asked why the military seems to have more dedicated people. Of course, the military has members who are not engaged and are unreliable, but within the service…

team_new_hire

Five Steps to Helping the New Hire Fit In

“I’m not sure about that new guy. He doesn’t seem to be fitting in and doesn’t seem to know what he’s doing. Why’d you hire him?” Ever have someone walk into your office and say something like this? Ever find yourself wondering why a new person on the team isn’t fitting in? On-boarding a new hire can be stressful. In teams that are established and performing well, the stress can…