Problem Employees? Here’s How to Handle Them

You’ve worked hard to make your section a place people want to work. Everyone has read your leadership philosophy and you’ve had a productive coaching session with everyone. The changes you’ve madehave been well received by everyone in your section. Everyone except Jill. It seems like Jill has been with the company for a hundred years. She doesn’t like change and you’re pretty sure she doesn’t like you. Everyone knows…

Leaders, Culture and Change

By Ed Ruggero and Marcia Noa A half-dozen iron workers jam themselves into the passenger elevator on the side of a skeletal high-rise. Four of the men wear their safety harnesses, which they’ll anchor to the building before they start work on the 61st floor. The other two aren’t wearing the harnesses, even though the general contractor routinely hands out thousand dollar fines to subcontractors who don’t comply with the…

Leadership Development: Team Building and Rock Stars

All leaders want “rock stars” on the team. There is plenty of advice available about how to hire the “right” people. That’s great. I’m all for building the best team possible, but is selecting the team the only way to do that? My military experience provides an interesting answer. Military leaders seldom if ever have the opportunity to select their own team. Instead, leaders are assigned to an existing team,…

Leadership 101: Team Dynamics and the New Hire

“I’m not sure about that new guy. He doesn’t seem to be fitting in and doesn’t seem to know what he’s doing. Why’d you hire him?” Ever have someone walk into your office and say something like this? Ever find yourself wondering why a new person on the team isn’t fitting in? On-boarding a new hire can be stressful. In teams that are well-established and performing well, the stress can be…

Leadership and Communication: Did They Hear What You Think You Said

O wad some Power the giftie gie us To see oursels as ithers see us! Robert Burns With apologies to Robert Burns, we also don’t hear ourselves as others hear us. In their book, Thanks for the Feedback, Douglas Stone and Sheila Heen explain a very important point that leaders must remember when communicating, citing research on the superior temporal sulcus (STS) What’s that you say? It’s a part of…