ServantCommand

Beauty and the Beast: Servant Leadership vs. Command and Control

Command and control (the beast) is not a popular form of leadership these days. Most of the time the method is unnecessary and a sign of a weak and insecure leader who knows no other way to be effective. The most effective leaders find some version of servant leadership (beauty) to be a better approach. But sometimes command and control is necessary. In emergencies or when time doesn’t permit discussion,…

Happy Team

The Three-Step Foundation for Employee Engagement any Leader Can Use

Are your team members engaged? Unfortunately, many business leaders complain that some of their team members are not reliable and will shirk their responsibilities whenever they can? Since much of my leadership experience comes from a long career in the military, I’m often asked why the military seems to have more dedicated people. Of course, the military has members who are not engaged and are unreliable, but within the service…

Maanger of First Impressions

The First 4 Essential Steps to Achieve Team Engagement

As we went around the table, each staff member introduced themselves with their name and a brief job description. When it was the custodian’s turn, instead of telling us she was the custodian, she proudly announced that she was the “Manager of First Impressions.” It was obvious that the rest of the team hadn’t heard that before. Certainly the team leader had not. No one had given her that job…

equalfair

Do You Treat Team Members Equally or Fairly?

The concept of fair and equal still gets considerable attention these days so I thought it was time to update an article from a couple of years ago explaining why equal isn’t always fair. Are you treating all your employees in a fair and equal manner? The two words are often considered synonymous; Roget’s Thesaurus even lists equal as a synonym for fair, but for leaders, they are very different…

bad_apple

Dealing with Toxic Team Members

In workshop discussions concerning conflict management, inevitably the subject of dealing with “toxic” individuals comes up. I maintain that if you have toxic individuals on your team, you normally don’t have a conflict problem, you have a values problem. We’ve talked about workplace culture before but, in my experience, few things destroy attempts to build a positive culture more than allowing toxic behavior to go unchecked. That old adage my…