Argument

Four Steps to Healthy Conflict

The last few weeks have seen an embarrassing display of unrestrained and generally unhealthy conflict. Although public debate is good, it is usually uncontrolled and can rapidly produce a toxic environment. That environment can quickly affect your team. A toxic work environment can be defined as a condition that exists when team members are stressed by the actions of other team members and the action, or inaction, of a boss.…

ServantCommand

Beauty and the Beast: Servant Leadership vs. Command and Control

Command and control (the beast) is not a popular form of leadership these days. Most of the time the method is unnecessary and a sign of a weak and insecure leader who knows no other way to be effective. The most effective leaders find some version of servant leadership (beauty) to be a better approach. But sometimes command and control is necessary. In emergencies or when time doesn’t permit discussion,…

Happy Team

The Three-Step Foundation for Employee Engagement any Leader Can Use

Are your team members engaged? Unfortunately, many business leaders complain that some of their team members are not reliable and will shirk their responsibilities whenever they can? Since much of my leadership experience comes from a long career in the military, I’m often asked why the military seems to have more dedicated people. Of course, the military has members who are not engaged and are unreliable, but within the service…

Maanger of First Impressions

The First 4 Essential Steps to Achieve Team Engagement

As we went around the table, each staff member introduced themselves with their name and a brief job description. When it was the custodian’s turn, instead of telling us she was the custodian, she proudly announced that she was the “Manager of First Impressions.” It was obvious that the rest of the team hadn’t heard that before. Certainly the team leader had not. No one had given her that job…