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Communication and Conflict

Communication and Conflict

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Conflict comes in two forms: good and bad. Good conflict is disagreement and debate and a hard look at ideas and solutions. Good conflict results in even better ideas and solutions. Bad conflict is name calling, and personal attacks, and disengagement. Bad conflict results in team dysfunction.

A common cause of bad conflict is communication. We each have our own expectations of how we want others to communicate with us.

Develop Street Smart s

Street Smarts

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Really, the only way to get street smarts is to be on the street. It’s great if you can hire someone who already has the knowledge and experience you need, but that’s often unlikely. The fact is, people will grow into the job; if you let them.

Diversity and the Team Leader

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In leading your team, think of diversity not as race, ethnicity, gender, or any other category. For you, as a leader, diversity refers to just one concept – individuals.

Clothes Don’t Make the Team

“Bring your team together with these team shirts.” The commercial showed groups of happy, smiling people, all wearing the same shirts with the company logo. The narrator explained that teams would be more productive when they wore the same clothes because they would feel more like a real team. Nice… Read More »Clothes Don’t Make the Team

Introvert and Extrovert: Labels, Not Capabilities

Introvert or extrovert. Most psychological tests apply this label and in popular definitions, extroverts are seen as outgoing, fun-loving, and gregarious. Introverts are seen as inward-focused, quiet, and maybe even standoffish. The Daedalus Group uses the My HardWiredâ„¢ Leadership Styles Assessment and like most such instruments, it identifies introversion and… Read More »Introvert and Extrovert: Labels, Not Capabilities

Shhh…It’s a Secret

Do you keep information from your team? How much should you share with them? It’s a topic that always generates lively discussion in our workshops. Many leaders lean toward sharing minimal information; or at least sanitized information. I’ve always appreciated bosses who will tell me what’s going on. I remember… Read More »Shhh…It’s a Secret

Responsibility and Accountability: They’re the Same, Just Different

If you look up the definitions of responsibility and accountability you’ll find they are used interchangeably. But there is a subtle yet important difference between the two words. A good way to separate them is to consider responsibility as ownership of a task, and accountability as ownership of the results.… Read More »Responsibility and Accountability: They’re the Same, Just Different