“How do I provide a motivational climate when all my workers are in unions and they care more about union membership?”
This question came up in a recent workshop. It’s one of the biggest frustrations leaders have with a union shop. “I’m going to file a grievance” are words that can strike terror in even the strongest leader.
The first time I heard these words, I didn’t know what I was supposed to do. New to the job, I hadn’t worked with unions before and had no training in union relations. I innocently asked, “What’s the problem?” The unhappy worker was considerably older than me and she had been in the organization a long time. She was a little surprised that I asked that and proceeded to tell me how the grievance process was supposed to work. Being stubborn, I said it would be easier if she would just tell me what the problem was and give me a chance to fix it. After a little more back and forth discussion she blurted out the issue, which happened to have a very easy fix. I made it clear that we had a job to do and her shop was critical to that job. I told her I would do my best to take care of issues that made it difficult for them to be successful. From that point forward we had a good relationship, and no more threats of grievances.
She told me later that when she threatened a grievance, my predecessors would usually just give her what she wanted because they feared the grievance process. My reaction had surprised her but she appreciated my willingness to work with her, not because I was afraid of the union, but because I really did believe her shop was important. I’ve led other organizations with a union presence since then and have found that same approach is always effective.
There are three steps you can take as a leader to create a more motivational climate in union shops. But always remember: Your job as a leader is not union-busting, but to develop a motivational climate resulting in a better team.
1. Always remember that your workers are human, and humans want to belong to something. Belonging to the union is one way to fill that need. Your job as a leader is to provide something else they want to belong to. Seems easy; they already belong to a team or workgroup. But just belonging is only the first step.
2. Not only do people want to belong to something, they want to feel they are a valuable part of the group. The best motivational climate happens when each worker understands they are more than just a member of the team. They are an important member. They must also know the leader appreciates the worker’s importance to the team.
3. These two steps require that every single person on the team understands what the team’s mission or purpose is and how they are vital to accomplishing that mission or purpose. Workers will be most engaged in organizations that give them a reason to be engaged.
Follow these three steps and you’ll begin to see your workers put away their union cards and start putting the team and its mission first.