Unless you’ve been living under a rock for the last month, you’ve no doubt heard of Southwest Airlines difficulties with holiday travel. Passengers found themselves stuck in places they didn’t intend to stay while their luggage found separate places to hang out for the holidays. The airline, whose stock symbol… Read More »Leadership Lessons from Southwest Airlines
Yes, if… The short answer is they can be. But it depends on what team building events you employ. You may have heard of the big team building experiences where the whole team treks out to the woods for a few days of camping, rafting, climbing, or whatever. If you… Read More »Are Team Building Events Worthwhile?
Do you encourage a feeling of employee ownership in the company? Should you? I was speaking with a group of business owners a few years ago when the discussion swerved into how much they should tell their workers about company financials. The catalyst for this discussion was a complaint by… Read More »Is a Feeling of Employee Ownership Important?
I am concerned.
Because of the lack of conflict. What? There is lots of conflict.
Yes there is. But it isnâ€™t good conflict.
“How do I provide a motivational climate when all my workers are in unions and they care more about union membership?”
This question is common in leadership development workshops. It’s one of the biggest frustrations leaders have with a union shop. “I’m going to file a grievance” are words that can strike terror in even the strongest leader.
In leading your team, think of diversity not as race, ethnicity, gender, or any other category. For you, as a leader, diversity refers to just one concept â€“ individuals.
Customers complain. It’s a fact of business life. Sometimes they have a valid complaint, but often they’re just cranky, having a bad day, or upset because they can’t find what they’re looking for. Whatever has set them off, they are likely to take it out on an employee. But if… Read More »What Customer Complaints May Really Mean
In a recent leadership workshop, we had deep discussion about diversity. Participants were looking for answers to an issue leaders face that seems to have no good answer. The conversation centered on two questions: how should a leader view diversity and why does this seem to be such an explosive… Read More »A Difficult Subject
Something disturbing is happening lately. An apparently harmless attempt to define the future. Except it isn’t harmless and will have a negative effect on the future. It’s Generation Z. No, not the people themselves but the concept. Speakers and authors are already telling us what Generation Z is like and… Read More »There is No Generation Z
Among the many sculptures and works of art in Washington D.C. is a piece titled “The Awakening,” a large aluminum sculpture of a man either struggling to rise from, or being consumed by the Earth. Created by J. Seward Johnson Jr., the sculpture was first installed at Haines Point in… Read More »The Awakening