Image by DC Studio on Magnific “Business is built by men who care—care enough to disagree, fight it out to a finish, get facts. When two men always agree, one of them is unnecessary.” William Wrigley Jr. Conflict, in the form of disagreement, debate, and serious discussion is essential. When… Read More »Four Ways Leaders Develop Healthy Conflict
When I talk about trust in leadership development workshops, there are always some participants, often many participants who have stories about leaders who they just didn’t trust. That is not surprising but it is a little baffling. How can there be so much distrust in today’s oh-so-enlightened world? It doesn’t… Read More »Does Your Team Trust You?
Effective communication and collaboration between departments are vital for a successful business. However, breaking down barriers and fostering synergy can be tricky. From silos to differing priorities, navigating these challenges requires a thoughtful approach. In this article, courtesy of The Daedalus Group, we explore powerful strategies that can enhance interdepartmental… Read More »Creating a Culture of Collaboration: Effective Techniques for Interdepartmental Communication
Unless you’ve been living under a rock for the last month, you’ve no doubt heard of Southwest Airlines difficulties with holiday travel. Passengers found themselves stuck in places they didn’t intend to stay while their luggage found separate places to hang out for the holidays. The airline, whose stock symbol… Read More »Leadership Lessons from Southwest Airlines
Yes, if… The short answer is they can be. But it depends on what team building events you employ. You may have heard of the big team building experiences where the whole team treks out to the woods for a few days of camping, rafting, climbing, or whatever. If you… Read More »Are Team Building Events Worthwhile?
Do you encourage a feeling of employee ownership in the company? Should you? I was speaking with a group of business owners a few years ago when the discussion swerved into how much they should tell their workers about company financials. The catalyst for this discussion was a complaint by… Read More »Is a Feeling of Employee Ownership Important?
I am concerned.
Why?
Because of the lack of conflict. What? There is lots of conflict.
Yes there is. But it isn’t good conflict.
“How do I provide a motivational climate when all my workers are in unions and they care more about union membership?”
This question is common in leadership development workshops. It’s one of the biggest frustrations leaders have with a union shop. “I’m going to file a grievance” are words that can strike terror in even the strongest leader.
In leading your team, think of diversity not as race, ethnicity, gender, or any other category. For you, as a leader, diversity refers to just one concept – individuals.
Customers complain. It’s a fact of business life. Sometimes they have a valid complaint, but often they’re just cranky, having a bad day, or upset because they can’t find what they’re looking for. Whatever has set them off, they are likely to take it out on an employee. But if… Read More »What Customer Complaints May Really Mean