It’s common to do a deep post mortem when things go wrong or failure happens. How come we don’t put as much effort into learning from our successes?
The business world has gone on-line. In fact everything is on-line these days. For those who have teams spread across the country, or the world,… Read More »Tips for a More Successful On-Line Meeting
Where would we be today without the technology which enables us to turn on a camera and have meetings and conferences with others anywhere around the globe?
A dhub dhub is an odd looking creature that can be found in parts of the Middle East. Full grown they are about 2 – 3 feet long and look like a prehistoric cross between an alligator and a lizard with the beak of a snapping turtle. They aren’t particularly friendly, but aren’t aggressive either. They burrow into the ground and are content to just be left alone.
Apparently, unknown to me, several of the guys had found one of these dhub dhubs near the parking ramp and had adopted it.
Conflict comes in two forms: good and bad. Good conflict is disagreement and debate and a hard look at ideas and solutions. Good conflict results in even better ideas and solutions. Bad conflict is name calling, and personal attacks, and disengagement. Bad conflict results in team dysfunction.
A common cause of bad conflict is communication. We each have our own expectations of how we want others to communicate with us.
Really, the only way to get street smarts is to be on the street. It’s great if you can hire someone who already has the knowledge and experience you need, but that’s often unlikely. The fact is, people will grow into the job; if you let them.
In leading your team, think of diversity not as race, ethnicity, gender, or any other category. For you, as a leader, diversity refers to just one concept – individuals.
Customers complain. It’s a fact of business life. Sometimes they have a valid complaint, but often they’re just cranky, having a bad day, or upset… Read More »What Customer Complaints May Really Mean