No Values? Really?
Have you ever heard, “That person has no values”? What that usually means is, “That person’s values are so different from mine that I don’t recognize them.”
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How Did This Happen?
It’s common to do a deep post mortem when things go wrong or failure happens. How come we don’t put as much effort into learning from our successes?
Tips for a More Successful On-Line Meeting
The business world has gone on-line. In fact everything is on-line these days. For those who have teams spread across the country, or the world, this isn’t a completely new situation. But for many, the current need to do everything on-line is new and maybe a bit daunting. Here are… Read More »Tips for a More Successful On-Line Meeting
Why Virtual Is Not The Entire Answer
Where would we be today without the technology which enables us to turn on a camera and have meetings and conferences with others anywhere around the globe?
Digging for Dhub Dhubs – What Leaders Don’t Know May Not Hurt Them
A dhub dhub is an odd looking creature that can be found in parts of the Middle East. Full grown they are about 2 – 3 feet long and look like a prehistoric cross between an alligator and a lizard with the beak of a snapping turtle. They aren’t particularly friendly, but aren’t aggressive either. They burrow into the ground and are content to just be left alone.
Apparently, unknown to me, several of the guys had found one of these dhub dhubs near the parking ramp and had adopted it.
Communication and Conflict
Conflict comes in two forms: good and bad. Good conflict is disagreement and debate and a hard look at ideas and solutions. Good conflict results in even better ideas and solutions. Bad conflict is name calling, and personal attacks, and disengagement. Bad conflict results in team dysfunction.
A common cause of bad conflict is communication. We each have our own expectations of how we want others to communicate with us.
Street Smarts
Really, the only way to get street smarts is to be on the street. It’s great if you can hire someone who already has the knowledge and experience you need, but that’s often unlikely. The fact is, people will grow into the job; if you let them.
Diversity and the Team Leader
In leading your team, think of diversity not as race, ethnicity, gender, or any other category. For you, as a leader, diversity refers to just one concept – individuals.
What Customer Complaints May Really Mean
Customers complain. It’s a fact of business life. Sometimes they have a valid complaint, but often they’re just cranky, having a bad day, or upset because they can’t find what they’re looking for. Whatever has set them off, they are likely to take it out on an employee. But if… Read More »What Customer Complaints May Really Mean
Clothes Don’t Make the Team
“Bring your team together with these team shirts.” The commercial showed groups of happy, smiling people, all wearing the same shirts with the company logo. The narrator explained that teams would be more productive when they wore the same clothes because they would feel more like a real team. Nice… Read More »Clothes Don’t Make the Team