How do create an effective mission statement?
Leading and Building Teams
“How do I provide a motivational climate when all my workers are in unions and they care more about union membership?”
This question is common in leadership development workshops. It’s one of the biggest frustrations leaders have with a union shop. “I’m going to file a grievance” are words that can strike terror in even the strongest leader.
How can you delegate to become a more effective leader?
Customers complain. It’s a fact of business life. Sometimes they have a valid complaint, but often they’re just cranky, having a bad day, or upset… Read More »What Customer Complaints May Really Mean
Introvert or extrovert. Most psychological tests apply this label and in popular definitions, extroverts are seen as outgoing, fun-loving, and gregarious. Introverts are seen as… Read More »Introvert and Extrovert: Labels, Not Capabilities
If you look up the definitions of responsibility and accountability you’ll find they are used interchangeably. But there is a subtle yet important difference between… Read More »Responsibility and Accountability: They’re the Same, Just Different