“How do I provide a motivational climate when all my workers are in unions and they care more about union membership?”
This question is common in leadership development workshops. It’s one of the biggest frustrations leaders have with a union shop. “I’m going to file a grievance” are words that can strike terror in even the strongest leader.
Customers complain. It’s a fact of business life. Sometimes they have a valid complaint, but often they’re just cranky, having a bad day, or upset… Read More »What Customer Complaints May Really Mean
“Bring your team together with these team shirts.” The commercial showed groups of happy, smiling people, all wearing the same shirts with the company logo.… Read More »Clothes Don’t Make the Team
Does someone who has a healthy bank account seem like they are successful? Perhaps you see famous people or someone who has made it to… Read More »What Does it Mean to be a Success?
The beach was getting farther and farther away. My arms were starting to hurt, but no matter how hard I swam, the beach continued to… Read More »Is Your Team Headed Out to Sea?
Introvert or extrovert. Most psychological tests apply this label and in popular definitions, extroverts are seen as outgoing, fun-loving, and gregarious. Introverts are seen as… Read More »Introvert and Extrovert: Labels, Not Capabilities
Do you keep information from your team? How much should you share with them? It’s a topic that always generates lively discussion in our workshops.… Read More »Shhh…It’s a Secret
If you look up the definitions of responsibility and accountability you’ll find they are used interchangeably. But there is a subtle yet important difference between… Read More »Responsibility and Accountability: They’re the Same, Just Different
Most of the graduation ceremonies and celebrations are over now. Young people, and some not so young, have rightly celebrated great achievements and are now… Read More »A Word to the Recent Graduate’s New Leaders
