Leaders, Culture and Change

By Ed Ruggero and Marcia Noa A half-dozen iron workers jam themselves into the passenger elevator on the side of a skeletal high-rise. Four of the men wear their safety harnesses, which they’ll anchor to the building before they start work on the 61st floor. The other two aren’t wearing the harnesses, even though the general contractor routinely hands out thousand dollar fines to subcontractors who don’t comply with the…

Leadership Development: The Importance of Trust

Early in my leadership career, I was at a dinner with about 100 other Air Force officers. The speaker that evening was Colonel Mal Wakin, a long-serving professor at the Air Force Academy. The subject was ethics. Col Wakin presented an interesting question. There had recently been a cheating scandal at one of the military academies. His question was simply, why was this national news when cheating was known to…

Unions And The Motivational Climate

“How do I provide a motivational climate when all my workers are in unions and they care more about union membership?” This question came up in a recent workshop. It’s one of the biggest frustrations leaders have with a union shop. “I’m going to file a grievance” are words that can strike terror in even the strongest leader. The first time I heard these words, I didn’t know what I…