Diversity and the Team Leader
In leading your team, think of diversity not as race, ethnicity, gender, or any other category. For you, as a leader, diversity refers to just one concept – individuals.
Organizational Culture
What Customer Complaints May Really Mean
Customers complain. It’s a fact of business life. Sometimes they have a valid complaint, but often they’re just cranky, having a bad day, or upset… Read More »What Customer Complaints May Really Mean
A Difficult Subject
In a recent leadership workshop, we had deep discussion about diversity. Participants were looking for answers to an issue leaders face that seems to have… Read More »A Difficult Subject
There is No Generation Z
Something disturbing is happening lately. An apparently harmless attempt to define the future. Except it isn’t harmless and will have a negative effect on the… Read More »There is No Generation Z
The Awakening
Among the many sculptures and works of art in Washington D.C. is a piece titled “The Awakening,” a large aluminum sculpture of a man either… Read More »The Awakening
How Can You Foster a Collaborative Spirit?
This article was submitted by guest blogger Sophia Katrina. In this day and age of digital dependency, employees are more isolated than ever before, even… Read More »How Can You Foster a Collaborative Spirit?
How Do I Get My People To Be More Innovative?
The question was posed to me recently by an executive level client. He was upset that his project managers didn’t seem to want to go… Read More »How Do I Get My People To Be More Innovative?
Four Steps to Healthy Conflict
The last few weeks have seen an embarrassing display of unrestrained and generally unhealthy conflict. Although public debate is good, it is usually uncontrolled and… Read More »Four Steps to Healthy Conflict
Beauty and the Beast: Servant Leadership vs. Command and Control
Command and control (the beast) is not a popular form of leadership these days. Most of the time the method is unnecessary and a sign… Read More »Beauty and the Beast: Servant Leadership vs. Command and Control