In leading your team, think of diversity not as race, ethnicity, gender, or any other category. For you, as a leader, diversity refers to just one concept – individuals.
Customers complain. It’s a fact of business life. Sometimes they have a valid complaint, but often they’re just cranky, having a bad day, or upset… Read More »What Customer Complaints May Really Mean
This article was submitted by guest blogger Sophia Katrina. In this day and age of digital dependency, employees are more isolated than ever before, even… Read More »How Can You Foster a Collaborative Spirit?
The question was posed to me recently by an executive level client. He was upset that his project managers didn’t seem to want to go… Read More »How Do I Get My People To Be More Innovative?
Command and control (the beast) is not a popular form of leadership these days. Most of the time the method is unnecessary and a sign… Read More »Beauty and the Beast: Servant Leadership vs. Command and Control