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Coaching and Developing People
No Values? Really?
Have you ever heard, “That person has no values”? What that usually means is, “That person’s values are so different from mine that I don’t recognize them.”
How Did This Happen?
It’s common to do a deep post mortem when things go wrong or failure happens. How come we don’t put as much effort into learning from our successes?
Tips for a More Successful On-Line Meeting
The business world has gone on-line. In fact everything is on-line these days. For those who have teams spread across the country, or the world, this isn’t a completely new situation. But for many, the current need to do everything on-line is new and maybe a bit daunting. Here are… Read More »Tips for a More Successful On-Line Meeting
Diversity and the Team Leader
In leading your team, think of diversity not as race, ethnicity, gender, or any other category. For you, as a leader, diversity refers to just one concept – individuals.
What Customer Complaints May Really Mean
Customers complain. It’s a fact of business life. Sometimes they have a valid complaint, but often they’re just cranky, having a bad day, or upset because they can’t find what they’re looking for. Whatever has set them off, they are likely to take it out on an employee. But if… Read More »What Customer Complaints May Really Mean
What Does it Mean to be a Success?
Does someone who has a healthy bank account seem like they are successful? Perhaps you see famous people or someone who has made it to the top of their profession as successful. How do you define success? That might seem to be an easy question to answer at first. But… Read More »What Does it Mean to be a Success?
Introvert and Extrovert: Labels, Not Capabilities
Introvert or extrovert. Most psychological tests apply this label and in popular definitions, extroverts are seen as outgoing, fun-loving, and gregarious. Introverts are seen as inward-focused, quiet, and maybe even standoffish. The Daedalus Group uses the My HardWiredâ„¢ Leadership Styles Assessment and like most such instruments, it identifies introversion and… Read More »Introvert and Extrovert: Labels, Not Capabilities
Responsibility and Accountability: They’re the Same, Just Different
If you look up the definitions of responsibility and accountability you’ll find they are used interchangeably. But there is a subtle yet important difference between the two words. A good way to separate them is to consider responsibility as ownership of a task, and accountability as ownership of the results.… Read More »Responsibility and Accountability: They’re the Same, Just Different
A Word to the Recent Graduate’s New Leaders
Most of the graduation ceremonies and celebrations are over now. Young people, and some not so young, have rightly celebrated great achievements and are now looking forward to the start of the next phase of their lives. Hundreds, perhaps thousands of speakers have taken to stages around the nation to… Read More »A Word to the Recent Graduate’s New Leaders