That cold shoulder just might be feedback…Are you listening?

Your teenage daughter walks in to the house after school looking sullen and without her characteristic after school greeting. You ask, “How was school?”  “Fine” is the answer. But a few seconds later the slam of a bedroom door indicates to you that everything, indeed, is not fine.  The silent treatment continues into dinner despite your efforts to find out what the problem is. Thank goodness at work you get…

What does a leader do when stuck with a poor performer?

The change of command was over and as the new commander I would soon be meeting my new staff. Truth was, I had been the operations officer, the second-in-command, and knew the staff fairly well. I also knew that I was inheriting what I was certain was the worst secretary in the US Air Force.  As the new boss, by gosh, I was going to do something about that! I…

How to be an Assertive Leader

In a recent interview on CNBC, Indra Nooyi, CEO of PepsiCo talked about a meeting with Steve Jobs where Jobs told her “If you really feel strongly about something — if you don’t like something people are doing — throw a temper tantrum. Throw things around, because people have got to know that you feel strongly about it.” For some reason that worked for Jobs, but such childish behavior is…

feed-your-troops

Feed Your Troops First – Leadership 101

A sign in the office of a general I worked for in the Pentagon read “Feed Your Troops First.” The sign wasn’t behind the General’s desk or on a side wall where everyone could see it. Instead, he had placed it on a support pillar facing his desk where he could see it throughout the day as a constant reminder of what was obviously important to his leadership philosophy-taking care…

mehrabian

Five Ways to Project Confidence When You Speak

Over the last few weeks you have probably become tired of watching politicians stumping for a job. Well, it’s over now and we’ll have a short, merciful reprieve before it all starts again. Even though the incessant political posturing wears us out, there is something to learn from it. Whether you agreed with any of the candidates or you didn’t, note that they all speak with an air of confidence.…