Customers complain. It’s a fact of business life. Sometimes they have a valid complaint, but often they’re just cranky, having a bad day, or upset… Read More »What Customer Complaints May Really Mean
Introvert or extrovert. Most psychological tests apply this label and in popular definitions, extroverts are seen as outgoing, fun-loving, and gregarious. Introverts are seen as… Read More »Introvert and Extrovert: Labels, Not Capabilities
Most of the graduation ceremonies and celebrations are over now. Young people, and some not so young, have rightly celebrated great achievements and are now… Read More »A Word to the Recent Graduate’s New Leaders
That’s a saying I learned back in my days in the old Strategic Air Command (SAC). It reflected a culture that existed at one time… Read More »Absence of Punishment is a Reward in Itself
Business owners often complain that they don’t know about everything happening in the business. It’s s a truth many leaders don’t realize: the higher you… Read More »What You Don’t Know Is More Than You Realize
This article was submitted by guest blogger Sophia Katrina. In this day and age of digital dependency, employees are more isolated than ever before, even… Read More »How Can You Foster a Collaborative Spirit?