It’s common to do a deep post mortem when things go wrong or failure happens. How come we don’t put as much effort into learning from our successes?
Communication and Feedback
The business world has gone on-line. In fact everything is on-line these days. For those who have teams spread across the country, or the world,… Read More »Tips for a More Successful On-Line Meeting
Where would we be today without the technology which enables us to turn on a camera and have meetings and conferences with others anywhere around the globe?
A dhub dhub is an odd looking creature that can be found in parts of the Middle East. Full grown they are about 2 – 3 feet long and look like a prehistoric cross between an alligator and a lizard with the beak of a snapping turtle. They aren’t particularly friendly, but aren’t aggressive either. They burrow into the ground and are content to just be left alone.
Apparently, unknown to me, several of the guys had found one of these dhub dhubs near the parking ramp and had adopted it.
Customers complain. It’s a fact of business life. Sometimes they have a valid complaint, but often they’re just cranky, having a bad day, or upset… Read More »What Customer Complaints May Really Mean
That’s a saying I learned back in my days in the old Strategic Air Command (SAC). It reflected a culture that existed at one time… Read More »Absence of Punishment is a Reward in Itself
Business owners often complain that they don’t know about everything happening in the business. It’s s a truth many leaders don’t realize: the higher you… Read More »What You Don’t Know Is More Than You Realize