Customers complain. It’s a fact of business life. Sometimes they have a valid complaint, but often they’re just cranky, having a bad day, or upset… Read More »What Customer Complaints May Really Mean
Communication and Feedback
That’s a saying I learned back in my days in the old Strategic Air Command (SAC). It reflected a culture that existed at one time… Read More »Absence of Punishment is a Reward in Itself
Business owners often complain that they don’t know about everything happening in the business. It’s s a truth many leaders don’t realize: the higher you… Read More »What You Don’t Know Is More Than You Realize
The question was posed to me recently by an executive level client. He was upset that his project managers didn’t seem to want to go… Read More »How Do I Get My People To Be More Innovative?
He was a new supervisor and he seemed frustrated as we spoke. “Why do I have to ask people to do things? Shouldn’t I be… Read More »The Magic and Power of Please and Thank You
What can a collegiate-level cyber defense competition teach us about leadership? The answer, it seems, is “quite a bit.” A recent article (In Cyber Defense,… Read More »Can your team have too much communication?
It was a cry of despair. The retail employee was waiting to find out if the store manager had decided to move her to a… Read More »How Long Does it Take to Make a Decision?