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Communication and Feedback

A Story of Two Doctors

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The door opened and the doctor rushed into the exam room with my chart in his hand. Without looking at me he quickly said, “I’m going to tell you what’s wrong and what we need to do, then I’ll take a look at your records and examine you.” He hurriedly… Read More »A Story of Two Doctors

How to Prevent a Team Disaster

January 13, 1982 was a cold day in Washington DC. The temperature hovered at 24 degrees and heavy snow was falling. At 4:00 PM, after waiting 1 hour and 45 minutes for Washington National Airport to reopen, Air Florida Flight 90 took off bound for Fort Lauderdale, Florida. The Boeing… Read More »How to Prevent a Team Disaster

How to be an Assertive Leader

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In a recent interview on CNBC, Indra Nooyi, CEO of PepsiCo talked about a meeting with Steve Jobs where Jobs told her “If you really feel strongly about something — if you don’t like something people are doing — throw a temper tantrum. Throw things around, because people have got… Read More »How to be an Assertive Leader