The business world has gone on-line. In fact everything is on-line these days. For those who have teams spread across the country, or the world, this isn’t a completely new situation. But for many, the current need to do everything on-line is new and maybe a bit daunting. Here are… Read More »Tips for a More Successful On-Line Meeting
Where would we be today without the technology which enables us to turn on a camera and have meetings and conferences with others anywhere around the globe?
A dhub dhub is an odd looking creature that can be found in parts of the Middle East. Full grown they are about 2 – 3 feet long and look like a prehistoric cross between an alligator and a lizard with the beak of a snapping turtle. They aren’t particularly friendly, but aren’t aggressive either. They burrow into the ground and are content to just be left alone.
Apparently, unknown to me, several of the guys had found one of these dhub dhubs near the parking ramp and had adopted it.
Customers complain. It’s a fact of business life. Sometimes they have a valid complaint, but often they’re just cranky, having a bad day, or upset because they can’t find what they’re looking for. Whatever has set them off, they are likely to take it out on an employee. But if… Read More »What Customer Complaints May Really Mean
Do you keep information from your team? How much should you share with them? It’s a topic that always generates lively discussion in our workshops. Many leaders lean toward sharing minimal information; or at least sanitized information. I’ve always appreciated bosses who will tell me what’s going on. I remember… Read More »Shhh…It’s a Secret
In a recent leadership workshop, we had deep discussion about diversity. Participants were looking for answers to an issue leaders face that seems to have no good answer. The conversation centered on two questions: how should a leader view diversity and why does this seem to be such an explosive… Read More »A Difficult Subject
That’s a saying I learned back in my days in the old Strategic Air Command (SAC). It reflected a culture that existed at one time in the military: the no news is good news style of leadership. In reality, most of the leaders I worked for back then didn’t really… Read More »Absence of Punishment is a Reward in Itself
Business owners often complain that they don’t know about everything happening in the business. It’s s a truth many leaders don’t realize: the higher you go, the less you know! For various reasons, the more senior a leader is, the less he or she knows about what is going on… Read More »What You Don’t Know Is More Than You Realize
Among the many sculptures and works of art in Washington D.C. is a piece titled “The Awakening,” a large aluminum sculpture of a man either struggling to rise from, or being consumed by the Earth. Created by J. Seward Johnson Jr., the sculpture was first installed at Haines Point in… Read More »The Awakening
The question was posed to me recently by an executive level client. He was upset that his project managers didn’t seem to want to go beyond the way things were normally done. He wanted them to try different approaches and new ideas. The executive is an engineer and very experienced… Read More »How Do I Get My People To Be More Innovative?