Communication and Feedback
A Story of Two Doctors
The door opened and the doctor rushed into the exam room with my chart in his hand. Without looking at me he quickly said, “I’m going to tell you what’s wrong and what we need to do, then I’ll take a look at your records and examine you.” He hurriedly… Read More »A Story of Two Doctors
Are You Telling Your People to do Stupid Things?
It was a Saturday morning and no other customers were at the pharmacy. My wife and I were at a large military hospital’s pharmacy to get a prescription filled. The gentleman at the counter looked at the prescription form I presented and said he could not fill it until eligibility… Read More »Are You Telling Your People to do Stupid Things?
Beauty and the Beast: Servant Leadership vs. Command and Control
Command and control (the beast) is not a popular form of leadership these days. Most of the time the method is unnecessary and a sign of a weak and insecure leader who knows no other way to be effective. The most effective leaders find some version of servant leadership (beauty)… Read More »Beauty and the Beast: Servant Leadership vs. Command and Control
Five Ways to Encourage Conflict on Your Team
Have you noticed a lack of social civility these days? Everywhere I look it seems people have self-selected into various camps and are not interested in what anyone else has to say. It seems impossible to have a civilized discussion on anything beyond the weather. This situation is affecting young… Read More »Five Ways to Encourage Conflict on Your Team
Know Thy Team: Why Leaders Should Learn Who Their Team Members Really Are
My wife gave me a DNA kit for Christmas. It’s pretty simple. You spit into a tube and mail it in. In a few weeks your results come back telling you where your ancestral roots most likely trace. I found that my roots are solidly in the British Isles with… Read More »Know Thy Team: Why Leaders Should Learn Who Their Team Members Really Are
How to Prevent a Team Disaster
January 13, 1982 was a cold day in Washington DC. The temperature hovered at 24 degrees and heavy snow was falling. At 4:00 PM, after waiting 1 hour and 45 minutes for Washington National Airport to reopen, Air Florida Flight 90 took off bound for Fort Lauderdale, Florida. The Boeing… Read More »How to Prevent a Team Disaster
How to be an Assertive Leader
In a recent interview on CNBC, Indra Nooyi, CEO of PepsiCo talked about a meeting with Steve Jobs where Jobs told her “If you really feel strongly about something — if you don’t like something people are doing — throw a temper tantrum. Throw things around, because people have got… Read More »How to be an Assertive Leader
Are You Doing to Your Team What Drives You Crazy?
One of the most common sources of information on how to be a leader comes from observation of previous leaders. For many this is often the only source and it is very natural to emulate what we see. An exercise we use in our leadership development workshops is creating a… Read More »Are You Doing to Your Team What Drives You Crazy?
Five Ways to Project Confidence When You Speak
Over the last few weeks you have probably become tired of watching politicians stumping for a job. Well, it’s over now and we’ll have a short, merciful reprieve before it all starts again. Even though the incessant political posturing wears us out, there is something to learn from it. Whether… Read More »Five Ways to Project Confidence When You Speak