How to Prevent a Team Disaster

January 13, 1982 was a cold day in Washington DC. The temperature hovered at 24 degrees and heavy snow was falling. At 4:00 PM, after waiting 1 hour and 45 minutes for Washington National Airport to reopen, Air Florida Flight 90 took off bound for Fort Lauderdale, Florida. The Boeing 737 flew for approximately three quarters of a mile before crashing into the 14th Street Bridge. The subsequent FAA investigation…

How to be an Assertive Leader

In a recent interview on CNBC, Indra Nooyi, CEO of PepsiCo talked about a meeting with Steve Jobs where Jobs told her “If you really feel strongly about something — if you don’t like something people are doing — throw a temper tantrum. Throw things around, because people have got to know that you feel strongly about it.” For some reason that worked for Jobs, but such childish behavior is…

Are You Doing to Your Team What Drives You Crazy?

One of the most common sources of information on how to be a leader comes from observation of previous leaders. For many this is often the only source and it is very natural to emulate what we see. An exercise we use in our leadership development workshops is creating a Good Leader and Bad Leader list. Participants create a list of good and bad leadership traits, based on their own…

mehrabian

Five Ways to Project Confidence When You Speak

Over the last few weeks you have probably become tired of watching politicians stumping for a job. Well, it’s over now and we’ll have a short, merciful reprieve before it all starts again. Even though the incessant political posturing wears us out, there is something to learn from it. Whether you agreed with any of the candidates or you didn’t, note that they all speak with an air of confidence.…

You Are Supposed to Answer Your Email; Immediately! (Really?)

As I was finishing a conversation with a couple of my team members, my boss saw me, walked over and said, “You haven’t answered your email.” I told him I hadn’t been in the office for a while so I hadn’t seen the email. He pointed to the Blackberry attached to my belt and asked if it hadn’t notified me. When I told him I did not have it set…